Refund & Return Policy

Last updated: July 29, 2026

At Hover Hives, customer satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help.

Returns

We offer a 7-day return policy, which means you have 7 days after receiving your order to request a return.

To be eligible for a return, your item must:

• Be unused and in the same condition as received.
• Be in its original packaging with all accessories.
• Include proof of purchase or your order number.

To initiate a return, please contact us at support@hoverhive.com.

Returns sent without prior approval will not be accepted.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item is damaged, defective, or you received the wrong product, contact us within 48 hours of delivery with clear photos. We'll review the issue and provide an appropriate solution.

Non-Returnable Items

The following items are not eligible for returns:

• Products damaged due to misuse or improper handling.
• Items returned without original packaging or missing accessories.
• Clearance or sale items (unless defective).
• Gift cards.

Exchanges

If you'd like a different product, please request a return (if eligible) and place a new order once your return is approved.

Refunds

Once your returned item is received and inspected, we'll notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 7–10 business days. Depending on your bank or payment provider, it may take additional time for the amount to appear in your account.

If you haven't received your refund within 15 business days after approval, please contact support@hoverhive.com.